5 suggestions
When I book or am invited to an appointment, offer a one-tap “Add to calendar” with a reminder the day before. It would cut missed appointments significantly.
Reservation cards above seats are often blank even when the seat is booked. Live, accurate seat status on the app and carriage screens would stop the awkward shuffle.
Everyone calls the moment the lines open and it’s engaged for an hour. A simple online booking page for routine check-ups would remove the daily phone scramble.
Bike spaces are first-come-first-served and I’ve been turned away twice. A simple reservation when booking would make cycle-rail journeys reliable.
When booking a bulky waste collection, let me upload a photo. Crews would arrive with the right vehicle and fewer collections would be refused on the day.
