All ideas

37 suggestions

Sky should reward loyalty without end-of-contract haggling

At the end of each contract, Sky customers currently have to call and negotiate — often threatening to leave — before being offered a reasonable price. Sky could instead offer a sliding scale of discounts based on how many years a customer has been with them, or another automatic system, so loyal customers get fair pricing without having to haggle each time.

by Nick J 1 month ago 0

Stop tip-prompt screens on card payment machines

Payment machines that force customers to choose a percentage tip before completing a transaction should not become standard in the UK. To discourage this, people could refuse to use terminals with mandatory tip prompts. We don't want to follow the US and Canada, where customers are made to feel guilty for not tipping on something as simple as a takeaway coffee.

New by Dave1 5 days ago 0

Make Barclays document alert emails say what the document is

When Barclays emails to say 'You have an important new document to read', it is usually just the monthly statement, yet the message still warns it may be important or need a response. It would be far more user friendly if the email stated what type of document has arrived, so customers can tell routine statements apart from things that genuinely need action.

by Beatie 1 month ago 0

Launch a national AI literacy drive for everyday use

AI is remarkably powerful for everyday problems - uploading a photo of an electricity bill to find ways to cut costs, developing a fledgling idea into a comprehensive plan through AI questioning, or fixing a router using photos of the back of it and screenshots from its app. Yet many people don't know these uses exist. The gap between those who know and those who don't will grow rapidly and disadvantage the people who most need these benefits. The UK should address this with a national effort to teach practical, everyday AI skills to everyone.

by Hopeful 1 month ago 0

Offer greeters in large stores to help locate products

Larger shops such as Superdrug, Boots, Dunelm, Hobbycraft and Wickes — where people often visit to buy a specific product — could provide a shop assistant near the entrance to greet shoppers and ask if they need help finding an item. Not every customer would need this, but for some, especially elderly shoppers, it would save a lot of time walking up and down the aisles searching for a product whose location would be familiar to staff.

by Patso 3 weeks ago 0