4 suggestions
Right now I can’t tell if my prescription has been approved by the GP, sent to the pharmacy, or is ready to collect. A simple status timeline (Requested → Approved → At pharmacy → Ready) would save endless phone calls.
Recording an important call (e.g. with a utility company) currently needs a second device. A built-in toggle with an automatic “this call is being recorded” announcement would be genuinely useful and stay on the right side of the rules.
A simple “your results are back and no action is needed” text would save patients worrying and save reception huge numbers of calls.
Everyone calls the moment the lines open and it’s engaged for an hour. A simple online booking page for routine check-ups would remove the daily phone scramble.
