Great Western Railway

Rail operator across the South West and Wales.

GWR Trains & Rail 📍 South West England & Wales

2 ideas 829 votes

Suggestions

Auto-trigger Delay Repay when I’ve tapped in with a digital ticket

If you already know my train was 20 minutes late and I had a ticket for it, pay the Delay Repay automatically instead of making me fill in a form each time.

Under review by Fatima Z. 4 weeks ago 41 #refunds #automation #fairness

Show live seat reservation status on the platform display

Reservation cards above seats are often blank even when the seat is booked. Live, accurate seat status on the app and carriage screens would stop the awkward shuffle.

Open by Jonathan E. 1 week ago 26 #seating #app #information