Open by Paul D. · 1 week ago

Offer a callback time window instead of “sometime today”

Waiting all day for a doctor’s callback means I can’t plan work or childcare. Even a rough two-hour window (e.g. “between 2 and 4pm”) would make a huge difference.

#appointments #communication #access

Riverside Medical Centre

NHS GP surgery serving central Bristol.

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Discussion (27)

J Jess M. 3 days ago

Completely agree — this would save me so much hassle. Upvoted!
R Raymond O. 2 days ago

Good idea. It would also help if there was an option to do this from the website, not just the app.

More ideas for Riverside Medical Centre

Text me when results are in and normal — don’t make me chase

A simple “your results are back and no action is needed” text would save patients worrying and save reception huge numbers of calls.

Planned by Yusuf A. 2 months ago 20 #communication #results